Shipping Policy

Mendios Technologies Bangalore Pvt Ltd ("FormNIVA", "we", "us", or "our") provides digital software services through our online platform. Since we deliver digital services rather than physical products, this policy outlines how our services are delivered and activated.

1. Digital Service Delivery

FormNIVA is a Software as a Service (SaaS) platform that provides AI-powered form building and management tools. All our services are delivered digitally through the internet. There are no physical products to ship.

1.1 Instant Access

• Free Plan: Access is granted immediately upon account registration
• Paid Plans: Access is activated within minutes of successful payment confirmation
• All features are accessible through your web browser at app.formniva.com
• No downloads or installations required

2. Account Activation Process

Upon subscribing to any of our plans, the following process occurs:

2.1 Free Plan Activation

• Complete registration with email verification
• Instant access to 3 forms and 100 responses per month
• 10k AI credits activated immediately
• Access to basic form building tools

2.2 Paid Plan Activation

• Payment processing (typically within 2-5 minutes)
• Automatic account upgrade
• Email confirmation of plan activation
• Full access to subscribed features
• AI credits allocated to your account

3. Service Availability

Our digital services are available:

• 24/7 Access: Available around the clock from any internet-connected device
• Global Availability: Accessible from anywhere in the world
• Multi-Device Support: Works on desktop, tablet, and mobile devices
• Browser Compatibility: Compatible with all modern web browsers

4. Onboarding and Setup

To help you get started quickly, we provide:

4.1 Immediate Access

• Welcome email with getting started guide
• Interactive onboarding tutorial
• Pre-built templates for common use cases
• AI-powered form creation assistance

4.2 Support Resources

• Comprehensive documentation and FAQs
• Video tutorials and guides
• Email support for all users
• Priority support for paid plan subscribers

5. Service Delivery Timeline

Our digital service delivery is designed for immediate access:

6. Integration Setup

For advanced features requiring third-party integrations:

• WhatsApp Integration: Requires your WhatsApp Business API setup
• Calendly Integration: Connect your existing Calendly account
• Google Sheets: Authorize Google Sheets access through OAuth
• Custom Webhooks: Configure endpoints for real-time data delivery

7. Data Export and Portability

Your data is always accessible and exportable:

• Export form responses in CSV, PDF, or Excel formats
• Download form templates and configurations
• API access for programmatic data retrieval
• No lock-in - export your data anytime

8. Service Interruptions

In the rare event of service interruptions:

• Planned maintenance is announced 48 hours in advance
• Emergency maintenance notifications via email and status page
• Service Level Agreement (SLA) guarantees for paid plans
• Automatic service credits for extended downtime

9. Geographic Restrictions

Our services are available globally with the following considerations:

• Primary data centers located in India for optimal performance
• Global CDN for fast loading times worldwide
• Compliance with local data protection regulations
• Some payment methods may vary by region

10. Customer Support

Our support team is available to assist with service delivery:

• Email Support: support@mendios.com
• Response Time: Within 24 hours for free users, within 4 hours for paid users
• Live Chat: Available during business hours (9 AM - 6 PM IST)
• Knowledge Base: Comprehensive self-help resources

11. Changes to This Policy

We may update this Shipping Policy from time to time to reflect changes in our service delivery processes. We will notify users of any material changes via email and update the "Last Updated" date above.

12. Contact Information

If you have any questions about our service delivery or this policy, please contact us: