FormNIVA

Refund Policy

Last Updated: May 14, 2023

This Refund Policy outlines the terms and conditions for refunds for services provided by Mendios Technologies Bangalore Pvt Ltd ("FormNIVA", "we", "us", or "our"). By subscribing to our services, you agree to the terms of this Refund Policy.

1. Subscription Refunds

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our service, you may request a full refund within 14 days of your initial purchase. To request a refund, please contact our support team at support@mendios.com with your account details and reason for the refund.

After the 14-day period, the following refund policies apply:

  • Monthly subscriptions: No prorated refunds are provided for cancellations of monthly subscriptions after the 14-day period. Your subscription will remain active until the end of the current billing cycle.
  • Annual subscriptions: Prorated refunds may be considered for annual subscriptions on a case-by-case basis. Please contact our support team to discuss your specific situation.

2. Cancellation Process

You can cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

  • Your subscription will remain active until the end of the current billing period.
  • You will not be charged for future billing cycles.
  • No partial refunds will be issued for the unused portion of the current billing period unless otherwise specified in this policy.

3. Exceptions

We reserve the right to deny refund requests in cases of:

  • Suspected fraud or abuse of our refund policy
  • Violation of our Terms of Service
  • Requests made after the specified refund period
  • Extensive use of the service before requesting a refund

4. Payment Processing

Approved refunds will be processed using the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

5. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.

6. Contact Us

If you have any questions about our Refund Policy, please contact us at support@mendios.com.

Mendios Technologies Bangalore Pvt Ltd
104, Epip Zone, Whitefield
Bangalore, India